FAQs
FREQUENTLY ASKED QUESTIONS
If you’re unable to find an answer to your question, please contact us at support@kleinsrentals.com.
We are delighted to offer our delivery services across a wide radius, extending up to 300 miles from Lakeland, Florida, ensuring we cover key locations such as Orlando, Tampa Bay, South Florida and much more. Specifically, we provide direct delivery to your vacation villa, including personalized meet-and-greet services at premier destinations like Disney World, Universal Orlando, and SeaWorld resorts. Our reach encompasses the major theme parks and includes areas such as Davenport and Kissimmee, ensuring comprehensive coverage for your convenience.
Your credit card is charged at the time your order is placed through our website. A confirmation email is sent shortly after placing your order.
Cancellation
Non-Holiday Periods: Klein’s requires Clients to provide notification of cancellation at least two weeks prior to the scheduled rental start date during non-holiday periods. This policy enables Klein’s to effectively manage its inventory and efficiently accommodate other Clients.
Holiday Periods: During Jewish or secular holiday seasons, Klein’s necessitates that Clients cancel a minimum of one month prior to the rental start date. The holiday periods generally witness a surge in demand for Klein’s services, and this advance notice is crucial for the company to organize and deliver the best possible service to all its Clients.
Please view our terms and conditions or email support@kleinsrentals.com for more details.
Any problems with the rental equipment should be communicated to us within 24 hours at support@kleinsrentals.com. Failure to report within this timeframe will result in the renter being responsible for any issues with the equipment. At Klein’s Rentals, we are committed to promptly fixing any malfunctioning item. In cases where repair is not feasible, a team member will promptly deliver a comparable replacement item. Please see our terms and conditions for more information.
Yes, we offer incentives to travel agents. Please contact us at support@kleinsrentals.com to discuss further.
Yes, we offer incentives to bloggers and influencers Please contact us at support@kleinsrentals.com to discuss further.
Failure to return return equipment or rental equipment that is returned damaged will be subject to renter paying for the replacement costs. Please see our terms and conditions for more information.
All items available for rent at Klein’s are safeguarded to ensure compliance with kashrut (kosher) standards. Each item undergoes a Toiveling process for purification.
In Orthodox Judaism, the dietary laws (kashrut) categorize foods into three main groups: Parve, Meat (Fleishig), and Milk (Milchig). Here’s an explanation of each:
Parve:
- Definition: Parve foods are those that are neither meat nor dairy. They include fruits, vegetables, fish, eggs, grains, and legumes.
Meat (Fleishig):
- Definition: This category includes all types of meat and poultry, as well as products derived from them, such as broth or gravy.
Milk (Milchig):
- Definition: This category includes milk, cheese, butter, and all dairy products.
At Klein’s Rentals, we aim to keep our long-distance delivery charges straightforward and transparent. For deliveries that extend over 50 miles outside of Lakeland, Florida, we charge a flat rate of $2 per mile. This rate is applied to the total distance that exceeds the 50-mile radius from our Lakeland location. Our goal is to provide you with clear, upfront pricing so you can plan your rental needs without any surprises.